FAQ's

About the Practice & Membership

• What is Direct Primary Care (DPC)?

Direct Primary Care (DPC) is an innovative care model centered around a lasting, trusting relationship between a patient and their provider. Instead of billing insurance, patients pay a flat monthly fee for direct access to comprehensive primary care. This model allows for more time with your provider, greater accessibility, and truly personalized care. Learn more at DPCare.

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• What does the membership include?

Membership includes unlimited telehealth visits, direct access to your provider by phone/text, functional nutrition support, care for acute and chronic conditions, discounted labs and supplements, and the option for in-home visits (Charlotte Metro area only).

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Do you take insurance?
No. We do not accept or bill insurance or other third-party payers. This allows us to focus solely on your care—not insurance company rules or red tape. However, you can still use insurance for labs, medications, scans, and specialty visits.

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Can I use my HSA/FSA?
Yes, as long as your HSA or FSA card works like a regular credit card, you can enter it as payment. We cannot guarantee coverage, so please confirm eligibility with your plan administrator. If needed, we can provide monthly invoices for reimbursement.

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Can I cancel my membership?
Yes. You can cancel your membership at any time with 30 days' notice—no contracts or cancellation fees.

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What if I don’t use the services every month?
Even if you don’t need care every month, your membership ensures ongoing access to your provider whenever something does come up—no need to start over or reestablish care.

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How long is the waitlist?
Wait times vary depending on demand, but it typically ranges from a few weeks to a few months. Once on the waitlist, you’ll be among the first notified when a spot opens up.

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Telehealth & In-Home Services

What kind of technology do I need for telehealth visits?
Just a smartphone, tablet, or computer with a camera and internet connection. Our platform is secure and HIPAA-compliant.

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What if I need help outside business hours?
You’ll have access to your provider’s personal cell phone for urgent concerns, including evenings and weekends when appropriate.

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Do you offer in-person visits?
Yes, for patients in the Charlotte Metro area. In-home visits are available as an optional add-on and include newborn wellness checks and acute visits.

Medical Services & Philosophy

What types of conditions do you treat?
We treat a wide range of acute and chronic issues, including but not limited to:

• Colds, strep, UTIs, GI symptoms, skin conditions

• Hormone imbalances, mental health concerns

• Diabetes, hypertension, asthma

• Long COVID and Ivermectin treatment

• Weight management, preventive care, and more

Do you prescribe medications?
Yes. While we prioritize natural, holistic approaches first, we can prescribe medications when necessary and provide quick refills.

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Do you offer hormone replacement therapy?
Yes. We offer bioidentical hormone replacement therapy using creams, gels, patches, or oral forms, tailored to your needs.

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Do you offer lab work and imaging?
Yes. We offer discounted wholesale labs and scans for self-pay patients. You may also use insurance for labs/imaging if you prefer.

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Do you coordinate specialty care or referrals?
Absolutely. We can refer you to trusted specialists and help coordinate care when needed.

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Care Approach & Core Values

What makes your care different from a traditional doctor’s office?
We combine evidence-based medicine with functional, holistic care. You'll get more time with your provider, a deeper understanding of your health, and truly personalized support—all without the bureaucracy of traditional healthcare.

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Do you support vaccine choice?
Yes. We strongly respect informed consent and medical freedom. We never require vaccine refusal forms and will never pressure you into any decision.

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Do you offer nutrition support?
Yes. As part of your membership, you’ll have access to our functional nutritionist for personalized dietary guidance and root-cause care.

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Do you offer help with lifestyle or disease prevention?
Absolutely. We work with you on diet, exercise, stress, sleep, and other lifestyle factors to prevent disease and promote long-term wellness.